123. Building a Customer Support Portal
Transforming inquiry responses from "human-dependent" to "system-based." We will build a support portal that allows customers to resolve issues on their own and connect quickly only when necessary.
The main factor causing the support to become strained is the lack of a space where issues can be resolved before inquiries arise. Repeated questions, incomplete information, inability to track response history, and a decline in quality due to changes in personnel all contribute to this. If this continues, both customer satisfaction and retention rates will decrease. In this service, we will build a customer support portal that integrates FAQs, manuals, incident information, applications, and ticket management. It is not just a simple FAQ site; it is designed to reduce the number of inquiries and the labor involved in responses while improving response quality through the process of **"self-resolution → information collection → ticket creation → progress visualization → recurrence prevention."** ■ Provided Content (3 points) 1. Support portal construction (members, permissions, FAQ/Docs, announcements) 2. Ticket/application flow design (information collection, classification, SLA) 3. Operation and improvement design (knowledge management, logs, KPIs, continuous improvement) Deliverables: Complete customer support portal (site + management + operational design) *First, please tell us the "top 10 inquiries you want to reduce" and the "categories of support (incident/operation/billing/contract)." We will start with the process design.*
- Company：アンドワン 本社、東京支社、川崎営業所
- Price：Other
